INFORMATION PERSONAL DATA
Last revision: April 25, 2022.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The data controller is PATRICK DE LA CUEVA, SL (“DE LA CUEVA FINE FOOD”), with NIF number B1758572, registered in the Mercantile Registry of Valencia Volume 10969, Folio 197, Sheet V-197656, entry 1 of date April 7, 2021 and contact information:
– Postal address: Customer Service, Calle Tridente, 18- Bq.44, 03540 Alicante, Spain.
– Telephone: +34 629 28 87 73
– Email: info@pdelacueva.shop
WHAT TYPE OF PERSONAL INFORMATION DOES CUEVA FINE FOOD COLLECT?
PATRICK DE LA CUEVA, SL may collect the following personal information from users of the DE LA CUEVA FINE FOOD website, through the corresponding forms: name, email address, postal address, telephone number, date of birth , gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or account number (provided by the customer in case of return) when the user visits the WEB, registers, places an online order, contact DE LA CUEVA FINE FOOD or participate in LA CUEVA FINE FOOD promotions or surveys.
In addition, LA CUEVA FINE FOOD collects all the information related to your browsing on the WEB and your interaction with the brand. All the personal data that LA CUEVA FINE FOOD collects comes from the interested party.
FOR WHAT PURPOSE DO WE TREAT PERSONAL DATA?
The interested party's personal data will be processed for the following purposes as applicable:
– Manage and develop the registration on the WEB. The registration will involve the creation of profiles of the user's navigation on the WEB. Said profiling consists of the use of the personal data of the client and the information of his navigation such as the products seen or added to the basket, the sections of the WEB visited, the location to evaluate his preferences and/or personal interests with the objective of offering you the contents of the WEB, the offers, the services and the products appropriate to your profile.
– Manage and develop the online purchase. We use the customer's personal information to process and deliver your order, inform you by email and/or SMS of the status of your order.
– Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a customer via email, SMS or postal mail. The sending of this information will involve the creation of user profiles that consists of using personal data, the history of their purchases, if applicable, as well as browsing information on the WEB to evaluate certain aspects related to their personal preferences with the objective to offer you the commercial communications appropriate to your profile.
– The content, products or services will be personalized to the client in the communications based on their interests. To manage communications see the 'Subscriptions' section in My Account.
– Respond to the exercise of ARCO+ rights, as well as queries and claims.
– Management and issuance of sales supporting documents: ticket and sales invoice
FOR HOW LONG WILL WE KEEP THE DATA?
LA CUEVA FINE FOOD will store personal data only for the period of time that is reasonably necessary, taking into account the need to respond to questions that arise or resolve problems, make improvements, activate its services and meet the requirements of applicable law. . This means that you can keep personal data for a reasonable period of time even after the interested party has stopped using DE LA CUEVA FINE FOOD services or has stopped using the WEB. After this period, personal data will be blocked from all DE LA CUEVA FINE FOOD systems.
WHAT LEGITIMATE US TO PROCESS THE DATA?
DE LA CUEVA FINE FOOD has the following legitimate bases to process personal data:
Execution of the contract
The legal basis for the processing of the personal data of the interested party that is collected is the execution of the sale contract. In this sense, the interested party is obliged to provide the data that is necessary for its execution. If you do not provide us with this information, the sale will not be possible.
Legal obligations
The management and issuance of the sales invoice is based on the legal obligation of DE LA CUEVA FINE FOOD in its relationship with customers.
Consent
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be their consent, in case they have been provided:
– Registration management on the WEB.
– Management of sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
– Response to the exercise of ARCO+ rights, queries and claims by the interested party.
– Management of the clothing availability alert service on the WEB.
– Management and issuance of the following sales supporting documents: ticket and sales invoice.
– The withdrawal of consent to these treatments by the interested party will not condition the execution of the sales contract entered into between them and DE LA CUEVA FINE FOOD.
Legitimate interest
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of DE LA CUEVA FINE FOOD:
– The creation of profiles by browsing the WEB by a registered user, as well as all those users who have provided us with their data for any other purpose.
– The preparation of profiles for sending information on exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
– Sending satisfaction surveys on the products purchased or services used by DE LA CUEVA FINE FOOD customers to request their opinion and to improve them.
Our legitimate interest is to be able to guarantee that our WEB remains secure, as well as to help DE LA CUEVA FINE FOOD to understand the needs, expectations and level of satisfaction of users and, therefore, improve services, products and brands. . All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and purchasing experience.
TO WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA?
The personal data of the interested party may be transferred / communicated to the following recipients:
– Companies of the DE LA CUEVA FINE FOOD Group.
– Public Administrations and Bodies when required by tax, labor, Social Security or any other applicable regulations.
– Companies in charge of data processing, such as franchisees and suppliers that provide services to DE LA CUEVA FINE FOOD (courier companies, communication sending companies, agencies, etc.).
DE LA CUEVA FINE FOOD does not sell customer data to third parties under any circumstances.
HOW DOES FINE FOOD CAVE PROTECT PERSONAL DATA?
The WEB uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and guaranteeing their confidentiality. To achieve these purposes, the user accepts that KMBOEL obtain data for the purposes of the corresponding authentication of access controls.
Additionally, any transaction made through the WEB is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity.
DE LA CUEVA FINE FOOD states that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties. .
WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?
You have the following rights that can be exercised through the email address info@pdelacueva.shop:
Right of access: You have the right to obtain confirmation as to whether DE LA CUEVA FINE FOOD is processing personal data that concerns you or not, as well as to access the personal data that LA CUEVA FINE FOOD has about you.
Right of rectification: You have the right to request that DE LA CUEVA FINE FOOD rectify the personal data when it is inaccurate or that it be completed when it is incomplete. If you are registered on our WEB, it may be easier for you to correct them directly by modifying the profile.
Right to erasure/right to be forgotten: You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Right of limitation: You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.
Portability right: You have the right to receive personal data in a structured format, commonly used and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or a contract, and is carried out by automated means.
Right of opposition: You can object to personal data being processed based on the public or legitimate interest pursued by DE LA CUEVA FINE FOOD, including profiling. In such a case, DE LA CUEVA FINE FOOD will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
Automated individual decisions: You have the right not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects on you or similarly significantly affects you. However, it will not be possible to exercise such right in the event that the decision is necessary for the conclusion or execution of a contract between you and LA CUEVA FINE FOOD; is authorized by the law applicable to DE LA CUEVA FINE FOOD as long as it establishes adequate measures to safeguard its rights, freedoms and legitimate interests; or is based on your explicit consent.
Right to file a claim: You have the right to file a claim with the Spanish Data Protection Agency.
To process the request, we may ask you to prove your identity.
Responsible: PATRICK DE LA CUEVA, SL;
Purpose: Provide the requested services and send commercial communications;
Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by contacting
info@pdelacueva.shop or Calle Tridente 18 BG-44 03540 (Alicante) Spain.
Additional information: www.pdelacueva.shop